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      "text": "Disclosures: Readers should be aware of the following: This study is commissioned by Microsoft and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis. Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Microsoft 365 Copilot. Microsoft reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester's findings or obscure the meaning of the study. Microsoft provided the customer names for the interviews but did not participate in the interviews. Forrester fielded the double-blind survey using a third-party survey partner.",
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      "text": "Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks.",
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      "text": "1. Due Diligence: Interviewed Microsoft stakeholders and Forrester analysts to gather data relative to Microsoft 365 Copilot. 2. Interviews And Survey: Interviewed 16 decision makers across 12 organizations and surveyed 367 respondents at organizations using Microsoft 365 Copilot to obtain data about costs, benefits, and risks. 3. Composite Organization: Designed a composite organization based on characteristics of the interviewees' and survey respondents' organizations. 4. Financial Model Framework: Constructed a financial model representative of the interviews and survey using the TEI methodology and risk adjusted the financial model based on issues and concerns of the interviewees and survey respondents. 5. Case Study: Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester's TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.",
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      "text": "From the information provided in the interviews and survey, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in Microsoft 365 Copilot. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Microsoft 365 Copilot can have on an organization.",
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