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  "documentTitle": "GenAI retail commercial banking",
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  "notes": "Survey data from 151 banks.",
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      "text": "Banks anticipate that GenAI's full automation capabilities will significantly increase in viability over the next 1-10 years; however, even after 10 years, most banks still do not see high viability.",
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      "text": "How viable are full automation use cases of GenAI at your firm? (n=151)",
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      "text": "Banks anticipate that GenAI's full automation capabilities will significantly increase in viability over the next 1-10 years; however, even after 10 years, most banks still do not see high viability. Although 45% of banks do not see GenAI as viable in the next year, the proportion decreases to 1% by Year 3, indicating growing confidence in their internal capabilities and partnership opportunities in the near term.",
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      "text": "Source: EY Parthenon Retail and Commercial Banking GenAI Survey July 2023 (n=151)",
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