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  "documentTitle": "GenAI retail commercial banking",
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      "text": "Two-thirds of respondents see less than 40% of viable use cases as front-office specific, emphasizing that most banks are prioritizing back-office operations and risk use cases similarly to past automation technologies.",
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      "text": "Two-thirds of respondents see less than 40% of viable use cases as front-office specific, emphasizing that most banks are prioritizing back-office operations and risk use cases similarly to past automation technologies. 67% are awaiting further development/testing before prioritizing GenAI use cases, echoing uncertainty in the viability of the technology and the low confidence bankers have in their firm's capabilities to implement.",
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      "text": "Source: EY Parthenon Retail and Commercial Banking GenAI Survey July 2023 (n=151)",
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