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  "documentTitle": "GenAI retail commercial banking",
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      "text": "Banks are exploring a diverse array of novel use cases, with 15% of banks identifying at least >50%; however, the distribution of identified use cases is also fairly polarized, with another 50% of banks identifying <10 new use cases.",
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      "text": "Client-focused marketing and chatbots stand out as the top use cases being explored, with forward-looking predictive analytics use cases being explored by >50% of banks.",
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