{
  "docId": "019dd923-5ca1-7489-b636-c690302f7468",
  "docSlug": "c4533434f2e6e171",
  "documentTitle": "Digital Transformation NJ",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 37,
  "pageCount": 43,
  "prevPage": 36,
  "nextPage": 38,
  "slideType": "pain_points",
  "function": "diagnose",
  "density": "dense",
  "nDataPoints": 0,
  "notes": "The slide uses a map of the US as a background to imply geographic breadth of the client base.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "icon_grid"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b636-c690302f7468/37",
  "deckHref": "/decks/019dd923-5ca1-7489-b636-c690302f7468",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b636-c690302f7468.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b636-c690302f7468#slide-37",
  "components": [
    {
      "bbox": {
        "h": 0.7,
        "w": 0.6,
        "x": 0.2,
        "y": 0.2
      },
      "kind": "image",
      "text": null,
      "attrs": null,
      "subkind": "map",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "fa2ec348-9742-4500-a7b0-78f35983460d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.35,
        "x": 0.6,
        "y": 0.6
      },
      "kind": "list",
      "text": "DEFINING SUCCESS: Agencies are defining success differently than their clients. It is common to think there are 30 days to process, but our clients want determination today.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0e5b9863-4019-49d4-a4a9-22e3e58fd50a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.35,
        "x": 0.6,
        "y": 0.25
      },
      "kind": "list",
      "text": "COMMUNICATION: Agencies want to make it easy to communicate with their clients, but have multiple call centers, direct lines to case workers, voicemail boxes that are full and a continued reliance on mail/paper/wet signatures",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "21b9e899-bf50-4a4f-8455-d65e52e72a82",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.35,
        "x": 0.07,
        "y": 0.25
      },
      "kind": "list",
      "text": "CHANNEL CONFUSION: Agencies have taken the steps to transition to digital submission channels, but fail to get adoption due to culture, process and infrastructure roadblocks",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2cf58df4-5bd7-4a03-b575-b4025b960758",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.35,
        "x": 0.07,
        "y": 0.6
      },
      "kind": "list",
      "text": "UNIONS & STAKEHOLDERS: Enforcement of digital channels is often perceived as attacking jobs and reducing accessibility",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2ff63679-c3c1-4055-8f44-a69dab1b74d1",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.75,
        "x": 0.07,
        "y": 0.15
      },
      "kind": "paragraph",
      "text": "Deloitte is partnering with multiple states to help define and operationalize their customer experience and all are facing similar challenges.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "06454ac6-f3f4-4e81-bb65-4a0cf43381c2",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.4,
        "x": 0.07,
        "y": 0.08
      },
      "kind": "title",
      "text": "States are facing similar challenges",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8e596ff7-5a9e-4f13-8f90-5f0a0ab1f493",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "List presentation",
      "slug": "list-presentation",
      "agent": null,
      "layer": "slide",
      "matchId": "1fd3b0de-1032-49fe-98a1-d71b7697ba62",
      "evidence": "list/bullet: COMMUNICATION: Agencies want to make it easy to communicate with their clients, but have multiple call centers, direct lines to case workers, voicemail boxes that are full and a continued reliance on mail/pa",
      "confidence": 0.8
    },
    {
      "name": "Problem Statement Canvas",
      "slug": "problem-statement-canvas",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "60c8f33e-9ea1-4c94-9851-901f27286c4d",
      "evidence": "States are facing similar challenges",
      "confidence": 0.6
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 42,
      "from": 29,
      "beatId": "02e8884b-1e59-409e-a08d-65e1a4607905",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Evidence & Proof",
      "beatSlug": "consultants-gambit-evidence-proof",
      "evidence": "Provides success stories and results from previous projects",
      "position": 3,
      "confidence": 0.8,
      "parentBeatName": "Evidence",
      "parentBeatSlug": "evidence"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}