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  "documentTitle": "Digital Transformation NJ",
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      "text": "Issue\nNeed to reduce excessive manual processes of data entry for workers. Lack of outreach and accessibility to public service benefits for citizens.",
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      "text": "SFDC Platform (Force)\nDesigned UX and converted to SFDC\nAllowed citizens to (1) check for eligibility and (2) submit an application",
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      "text": "Solution\nA Citizen Portal - Tightly integrated Force.com web-based portal that sports 5 key features:\nEligibility Pre-Screening for welfare eligibility\nOnline Dynamic Application to collect data and pass to eligibility system\nAccount Dashboard to present status of cases and real time benefits\nOnline Change Reporting to report changes to cases\nReports to display monthly/cumulative usage",
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      "text": "Our Role/Approach\nConverted web-based portal from Java based solution to force.com solution\nDesigned using UX-2014 design principles for more friendly user experience",
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