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      "text": "Hardware refresh\nEnd user systems: Due to the age of and lack of reliability, replacing end user systems will increase productivity by reducing downtime and waiting time, as well as reducing help desk calls.\nInfrastructure: Updating core infrastructure components and re-designing system addressing schemes (in progress) will improve network infrastructure performance.\nEmail migration\nThe current email system is inefficient and out of date. Upgrading the infrastructure will reduce downtime, system management effort\nServer architecture\nVirtualization: Virtualization technology will enable redundancy and consolidation of systems, as well as optimize hardware usage.\nRedundancy: The ability to fail over or reinitialize servers on redundant hardware will improve the reliability of the town systems. As noted, virtualization enables redundancy without significant hardware purchase.\nConsolidation: Consolidation of databases, email and other applications into common, redundant systems simplifies system maintenance and can reduce licensing costs.\nIT governance aspects such as oversight, policies and procedures should be developed and implemented.\nAn application strategy is recommended to ensure current investments are being appropriately leveraged and necessary functionality is being delivered.\nDisaster recovery/business continuity - short term focus should be on building redundancy as part of the hardware refresh.",
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