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  "documentTitle": "2023 Global Shared Services and Outsourcing Survey",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
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  "notes": "Includes a donut chart for footprint changes and a world map for location preferences.",
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      "kind": "callout",
      "text": "India, Poland and Mexico are the top 3 locations followed by USA with largest shared services centers",
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      "kind": "chart",
      "text": "Donut chart showing GBS footprint changes: 34% Expanded current centers, 9% Increased outsourcing, 14% Opened new centers, 17% Increased virtual environment, 4% Moved services onshore, 22% No change.",
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      "text": "World map showing top 10 preferred SSC locations: 1. India, 2. Poland, 3. Mexico, 4. USA, 5. Malaysia, 6. Costa Rica, 7. China, 8. Philippines, 9. Spain, 10. Portugal.",
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      "kind": "list",
      "text": "India, Poland and Mexico are the top 3 locations followed by USA with largest shared services centers. Malaysia is a new entrant to the top 5, closely followed by China. Bulgaria, Ireland, Mexico, Malaysia and Poland have seen the biggest % increases since 2021.",
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      "text": "Remote and hybrid work is here to stay - 17% of GBS organizations are continuing to invest in enabling virtual work environment, compared to 14% in 2021. 60% of organizations have increased the scope of their existing SSCs or the extent of outsourcing instead of changing GBS footprint. Fewer organizations (4%) are looking to back-shore their services now than in 2021 (20%).",
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      "text": "How has your GBS footprint changed over last 3 years? What are the preferred locations for SSCs?",
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