{
  "docId": "019dd923-5ca1-7489-b636-4d7ee8f9c7f1",
  "docSlug": "f3de2c617bd83f56",
  "documentTitle": "2023 Global Shared Services and Outsourcing Survey",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 6,
  "pageCount": 29,
  "prevPage": 5,
  "nextPage": 7,
  "slideType": "key_takeaways",
  "function": "summarize",
  "density": "overcrowded",
  "nDataPoints": 8,
  "notes": "The slide uses a three-column layout to present distinct thematic findings.",
  "elementsJson": [
    "headline_text",
    "bullet_list",
    "kpi_table"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b636-4d7ee8f9c7f1/6",
  "deckHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1#slide-6",
  "components": [
    {
      "bbox": {
        "h": 0.35,
        "w": 0.28,
        "x": 0.36,
        "y": 0.21
      },
      "kind": "list",
      "text": "GBS providing value as business partners. GBS organizations are shifting from transaction-processing back-offices to business partners through a hyper-focus on customer and user experience. Over 50% GBS organizations have deployed capabilities of automation, reporting & analytics, process excellence, E2E process ownership & business continuity planning.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5e086c33-c83b-41cb-b806-966d32d28bda",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.28,
        "x": 0.68,
        "y": 0.21
      },
      "kind": "list",
      "text": "GBS is building agile and resilient talent models. GBS is expanding work-from home, accelerating digital agenda and implementing flexible work hours. Well-being opportunities, upskilling, and market-based compensation are key retention strategies.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "71403670-9ed0-4110-957c-462606909e27",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.28,
        "x": 0.04,
        "y": 0.21
      },
      "kind": "list",
      "text": "GBS is getting more closely aligned to the C-suite. Mature GBS organizations (>7 years) are reporting primarily into a GBS leader. A third of newer GBS organizations (1-3 years) are reporting into a CXO. CFOs are the most common leaders for GBS out of the C-Suite.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b5bd545e-98f8-4703-9e84-6f8f9be19606",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.3,
        "x": 0.04,
        "y": 0.9
      },
      "kind": "source-note",
      "text": "1Head of GBS may be reporting directly into the C-suite",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1e52a3c7-f82a-4094-8f74-85bc1b4f9a66",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.28,
        "x": 0.36,
        "y": 0.67
      },
      "kind": "table",
      "text": "Customer experience & user centric design; 31% Have implemented; 37% Planning to implement",
      "attrs": null,
      "subkind": "data",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "10abfeba-738d-47a3-a57a-0653a4f64493",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.28,
        "x": 0.68,
        "y": 0.67
      },
      "kind": "table",
      "text": "52% Moving to hybrid work models; 44% Flexible work hours",
      "attrs": null,
      "subkind": "data",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a1382f79-cf69-4bd8-8662-0940023ef079",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.28,
        "x": 0.04,
        "y": 0.67
      },
      "kind": "table",
      "text": "39% Head of GBS; 36% Respective Functional Leader; 25% CXOs",
      "attrs": null,
      "subkind": "data",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b3914971-ec4c-4310-ba90-a44d56a82cf4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.4,
        "x": 0.04,
        "y": 0.08
      },
      "kind": "title",
      "text": "Key themes for this year's survey",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "de5d1511-cd28-4849-86ba-f3197b683b48",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 6,
      "from": 5,
      "beatId": "d5a13a56-6617-469d-819c-6cf7f608b6d6",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Problem & Complication",
      "beatSlug": "consultants-gambit-problem-complication",
      "evidence": "Key themes and challenges are highlighted",
      "position": 1,
      "confidence": 0.8,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    }
  ],
  "loops": [
    {
      "to": 6,
      "from": 5,
      "name": "Cost Of Inaction",
      "slug": "27-cost-of-inaction",
      "bestFor": "Urgent budget requests, compliance, risk mitigation",
      "matchId": "2b3bb9c6-9d39-4522-8cc7-e528429fb61b",
      "evidence": "The document highlights key themes and challenges",
      "position": 1,
      "objective": "What are the challenges of not refining SSC footprint, strategy, and scope?",
      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
      "confidence": 0.6,
      "description": "Quantify what happens if the audience does nothing"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}