{
  "docId": "019dd923-5ca1-7489-b636-4d7ee8f9c7f1",
  "docSlug": "f3de2c617bd83f56",
  "documentTitle": "2023 Global Shared Services and Outsourcing Survey",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 2,
  "pageCount": 29,
  "prevPage": 1,
  "nextPage": 3,
  "slideType": "executive_summary",
  "function": "summarize",
  "density": "dense",
  "nDataPoints": 0,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "paragraph"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b636-4d7ee8f9c7f1/2",
  "deckHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b636-4d7ee8f9c7f1#slide-2",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Overall, what’s clear is that shared services centers (SSCs) and GBS models are becoming more agile, digital, and cost efficient, as they seek to provide a better customer and employee experience.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-c23a-740d-9796-65617ad4d172",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.305,
        "w": 0.924,
        "x": 0.038,
        "y": 0.318
      },
      "kind": "paragraph",
      "text": "Service delivery models are always evolving. World’s largest companies are transforming to leverage global, multifunctional, and hybrid working models with tightening economic conditions. These organizations are prioritizing areas across work, workforce, and workplace to be successful. Apart from expanding the traditional functional scope, they are accelerating digital capabilities like automation, analytics, and reporting to become more customer-centric. These GBS organizations are also promoting the social responsibility & diversity agenda and supporting a range of ESG processes.\n\nGBS organizations are taking the drivers’ seat in delivering transformational capabilities to the organization and are becoming more closely aligned to the C-suite. Overall, what’s clear is that shared services centers (SSCs) and GBS models are becoming more agile, digital, and cost efficient, as they seek to provide a better customer and employee experience.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ba34dd4d-14ec-44d8-b875-4b4ac40c162c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.015,
        "w": 0.29,
        "x": 0.672,
        "y": 0.952
      },
      "kind": "source-note",
      "text": "2023 Global Shared Services and Outsourcing Survey | Executive Summary",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "79371d26-9ca9-40a5-a5c1-1d9fceb7c267",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.015,
        "w": 0.25,
        "x": 0.038,
        "y": 0.952
      },
      "kind": "source-note",
      "text": "Copyright © 2023 Deloitte Development LLC. All rights reserved.",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b5d21f0c-c0a1-449d-9bd8-cc0a943a50c9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.065,
        "w": 0.18,
        "x": 0.038,
        "y": 0.065
      },
      "kind": "title",
      "text": "Foreword",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f7c5e06f-c1e4-45cf-9ea7-ebdbb9865465",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Executive summary",
      "slug": "executive-summary",
      "agent": null,
      "layer": "slide",
      "matchId": "3eb86c29-040c-4598-b7a7-70edb86f06d0",
      "evidence": "This slide contains the executive summary.",
      "confidence": 0.9
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 4,
      "from": 2,
      "beatId": "0d6c6f0c-20d0-40fd-aca8-510a7afebe10",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "The foreword and table of contents provide context for the survey",
      "position": 0,
      "confidence": 0.8,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}