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  "documentTitle": "2023 Global Shared Services and Outsourcing Survey",
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  "authorName": "Deloitte",
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  "notes": "The chart highlights the dominance of Finance, HR, and IT, while noting the shift toward more strategic, interaction-heavy functions.",
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      "text": "The traditional big three GBS functions—Finance, HR, and IT—are still the most predominant across all industries.",
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      "kind": "list",
      "text": "The traditional big three GBS functions—Finance, HR, and IT—are still the most predominant across all industries. Deployment of interaction-heavy functions such as Engineering and R&D continues to receive attention. Functions requiring increased presence near client/corporate such as procurement, supply chain and tax are also receiving higher traction in GBS.",
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      "text": "% of respondents: 91%",
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      "kind": "source-note",
      "text": "*Option not available in 2021 Survey",
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      "text": "What functions are performed by GBS organizations?",
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      "structure": "The Why (Belief) -> The How (Process) -> The What (Result)",
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