{
  "docId": "019dd923-5ca1-7489-b636-44b0b376b43c",
  "docSlug": "70238ae5f7db1b5a",
  "documentTitle": "2021 Global Shared Services and Outsourcing Survey Report",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 21,
  "pageCount": 27,
  "prevPage": 20,
  "nextPage": 22,
  "slideType": "data_table",
  "function": "analyze_data",
  "density": "dense",
  "nDataPoints": 30,
  "notes": "The slide uses a custom ranking table with trend indicators (arrows/plus/equals) and a bar chart for current adoption percentages.",
  "elementsJson": [
    "headline_text",
    "bar_chart_horizontal",
    "bullet_list"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b636-44b0b376b43c/21",
  "deckHref": "/decks/019dd923-5ca1-7489-b636-44b0b376b43c",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b636-44b0b376b43c.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b636-44b0b376b43c#slide-21",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Over the years, RPA has remained the most desirable digital enabler for GBS organizations and is expected to be the key focus area in next one to three years.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-ba8d-77da-9983-8572743bd140",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.55,
        "w": 0.88,
        "x": 0.06,
        "y": 0.25
      },
      "kind": "chart",
      "text": "Adoption percentages for key enablers",
      "attrs": null,
      "subkind": "bar-horizontal",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1c53e217-d030-496a-a4e5-b6ebacf7a111",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.2,
        "x": 0.75,
        "y": 0.13
      },
      "kind": "legend",
      "text": "Improvement in rank, Reduction in rank, No change in rank, Option new addition to the list, not available in last survey",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2393e9e2-3911-441f-8e3f-5d48443f255b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.92,
        "x": 0.04,
        "y": 0.745
      },
      "kind": "list",
      "text": "Over the years, RPA has remained the most desirable digital enabler for GBS organizations and is expected to be the key focus area in next one to three years. Cloud as an enabler has moved from first position in 2019 to fourth position in 2021; 47% of respondents whose No. 1 focus area is RPA already have cloud. Innovation, self-service, and analytics and reporting have risen as focus areas in the next one to three years.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "02d0860d-a428-4599-8ca4-c41cbd3e2926",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Adoption rate: 69%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-ba8d-77da-9983-8a8821cabcbb",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.6,
        "x": 0.03,
        "y": 0.05
      },
      "kind": "title",
      "text": "What are the key enablers employed by GBS organizations?",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "be9d6c36-280a-4aba-bce4-84e6be28df4e",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "Adoption rate",
      "numberRaw": "69%",
      "numberKind": "percent",
      "actionTitle": null,
      "calloutText": "Over the years, RPA has remained the most desirable digital enabler for GBS organizations and is expected to be the key focus area in next one to three years.",
      "numberScale": null,
      "numberValue": 69,
      "metricFamily": "share_penetration",
      "numberCurrency": null
    }
  ],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 25,
      "from": 21,
      "beatId": "b2222ad2-c2b6-4ed1-9cf5-5116e365922e",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Impact & Next Steps",
      "beatSlug": "consultants-gambit-impact-next-steps",
      "evidence": "The report highlights the impact and next steps for organizations.",
      "position": 4,
      "confidence": 0.8,
      "parentBeatName": "Resolution",
      "parentBeatSlug": "resolution"
    }
  ],
  "loops": [
    {
      "to": 21,
      "from": 20,
      "name": "Cost Of Inaction",
      "slug": "27-cost-of-inaction",
      "bestFor": "Urgent budget requests, compliance, risk mitigation",
      "matchId": "25964272-aba9-4acd-97fd-59bfcf49cf88",
      "evidence": "The report highlights the importance of investing in GBS and SSC capabilities.",
      "position": 2,
      "objective": "What are the objectives of investing in GBS and SSC capabilities?",
      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
      "confidence": 0.6,
      "description": "Quantify what happens if the audience does nothing"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}