{ "docId": "019dd923-5ca1-7489-b636-2bae6a0974cc", "docSlug": "3ac347faba4caa4b", "documentTitle": "Work Ahead Digital First to Last", "authorId": "Cognizant", "authorName": "Cognizant", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "portrait", "aspectRatio": 0.773, "pageNumber": 9, "pageCount": 30, "prevPage": 8, "nextPage": 10, "slideType": "key_takeaways", "function": "summarize", "density": "overcrowded", "nDataPoints": 5, "notes": "Includes qualitative quotes from executives and quantitative survey findings.", "elementsJson": [ "headline_text", "paragraph", "big_number", "callout_box" ], "metadataConfidence": 0.9, "imagePath": null, "slideHref": "/slides/019dd923-5ca1-7489-b636-2bae6a0974cc/9", "deckHref": "/decks/019dd923-5ca1-7489-b636-2bae6a0974cc", "deckJsonHref": "/decks/019dd923-5ca1-7489-b636-2bae6a0974cc.json", "deckAnchorHref": "/decks/019dd923-5ca1-7489-b636-2bae6a0974cc#slide-9", "components": [ { "bbox": { "h": 0.14, "w": 0.4, "x": 0.5, "y": 0.76 }, "kind": "callout", "text": "Nearly half of respondents expect the pandemic to destroy traditional, non-digital businesses and those that don’t move online aggressively enough.", "attrs": null, "subkind": "primary", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "61cd06cc-f952-4f0a-bca8-7087d76ec6a4", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "callout", "text": "Nearly half of respondents expect the pandemic to destroy traditional, non-digital businesses and those that don't move online aggressively enough.", "attrs": null, "subkind": null, "toolName": "Visual emphasis", "toolSlug": "visual-emphasis", "confidence": null, "componentId": "019dd951-ba89-733e-97fb-a68175b2e78c", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.1, "w": 0.2, "x": 0.15, "y": 0.78 }, "kind": "metric", "text": "49%", "attrs": null, "subkind": "big-number", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a2d7d4a9-9043-46c8-adb2-18e90c5adc6b", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "metric", "text": "respondent expectation: 49%", "attrs": null, "subkind": "primary", "toolName": "Quantification", "toolSlug": "quantification", "confidence": null, "componentId": "019dd951-ba89-733e-97fb-afdf021fa43e", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.09, "w": 0.42, "x": 0.52, "y": 0.57 }, "kind": "paragraph", "text": "As towns and cities emptied of people following the pandemic lockdowns, business leaders discovered that not only did their teams continue to be productive, but their own work satisfaction also increased. A world of work without planes, trains and automobiles meant less bodily wear and tear, less jetlag and markedly increased efficiency. A number of executives in our interviews commented on how much they prefer holding", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "031dbd7d-980a-431b-9804-0eb98e1c4f75", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.15, "w": 0.42, "x": 0.06, "y": 0.31 }, "kind": "paragraph", "text": "Digital touchpoints with customers, employees and suppliers are now essential survival tools, and any business armed with deft, data-driven capabilities has a head start for surviving the turbulent months and years ahead. As a chief operating officer at a U.S.-based global bank commented, “Even before COVID, we used to lay more emphasis on imparting digital skills to younger employees who join us fresh out of school. Our current rewards and recognition policy is pivoted toward new initiatives for digitization so that we can further unlock the power of data.”", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "19b43370-ba85-40af-b148-aca2be602e2f", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.06, "w": 0.42, "x": 0.06, "y": 0.12 }, "kind": "paragraph", "text": "As one respondent, a chief operating officer at a U.S. health insurer, said, “2020 is more about surviving. If we survive this, we can sustain our business way beyond the pandemic.”", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3d6342fa-a7fe-48aa-a3e9-df401d1b005e", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.42, "x": 0.06, "y": 0.47 }, "kind": "paragraph", "text": "It’s clear that those who survive – let alone thrive – in the work ahead will be those with data mastery at their core. Building a modern enterprise depends on it.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3e65fe4e-dcf5-449b-b191-742d41f2f53c", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.09, "w": 0.42, "x": 0.52, "y": 0.22 }, "kind": "paragraph", "text": "Tellingly, most executives responded to our survey from their home office – a very different scenario from 2016, when most responded from the workplace. In the last few months, forecasts about the future of the office have oscillated wildly between “the office is dead” and “its death is greatly exaggerated.” Respondents, however, tend to be in the latter camp (see Figure 2, next page).", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "8c2358dd-87ce-4efd-8d40-9c0426b89c9d", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.42, "x": 0.06, "y": 0.6 }, "kind": "paragraph", "text": "Amid the broader strategic questions on the minds of business leaders is how much physical space they’ll need for the workplace of the future and to what degree they should further fortify remote work. Forty-three percent of respondents are set to review and streamline the provision of corporate real estate", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "ba10162f-606e-470d-9afe-0b772d206deb", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.42, "x": 0.52, "y": 0.12 }, "kind": "paragraph", "text": "as the work-from-home boom continues. As a chief marketing officer at a technology business in Southeast Asia noted, “45% of our employees will likely choose to work remotely post-COVID-19 vs. 30% before the pandemic/lockdown. The critical competencies of our employees are to collaborate digitally.”", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "c3acb5fe-2d89-48c8-8f7f-a11d76978c00", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.11, "w": 0.42, "x": 0.06, "y": 0.19 }, "kind": "paragraph", "text": "Nearly half of respondents (49%) expect the pandemic to destroy traditional, non-digital businesses and those that don’t move online aggressively enough. A similar percentage (46%) expect less personal and social interaction with customers, and well over one-third (37%) say they’ll need to rely on digital channels for customer interaction.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "cd33ed10-a6d9-4094-abe3-d4fff879b65f", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.42, "x": 0.52, "y": 0.34 }, "kind": "paragraph", "text": "The potential for remote work remains highly concentrated in a handful of sectors, such as tech, insurance, media and entertainment, and banking and finance – and even in these industries, less than half of respondents believe staff will spend more time working from home. Understandably, in areas such as hospitals and manufacturing, only a very small minority believe remote work will play much of a role going forward because work is very much location dependent.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e527ac47-8b13-48e9-93c2-d0a5b0d78023", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.05, "w": 0.42, "x": 0.52, "y": 0.47 }, "kind": "paragraph", "text": "However, the work-from-home trend has accelerated so much in recent months that it would be illogical not to imagine a significant and possibly permanent change in the role of the traditional office.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e5ec1449-3b01-4ff6-b1bd-65230390c531", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "quote", "text": "2020 is more about surviving. If we survive this, we can sustain our business way beyond the pandemic. — Chief Operating Officer, U.S. health insurer", "attrs": null, "subkind": null, "toolName": "Authority citation", "toolSlug": "authority-citation", "confidence": null, "componentId": "019dd951-ba89-733e-97fb-ab7658812505", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.05, "w": 0.42, "x": 0.06, "y": 0.55 }, "kind": "title", "text": "The office isn’t dead – but it’s also not the only place for the future of work", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "c1927496-c5aa-4e77-ab04-0705d82e42ef", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.11, "x": 0.84, "y": 0.03 }, "kind": "title", "text": "The Work Ahead", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "fb4e932e-2cc3-4e70-9ad9-c164442f6517", "frameworkName": null, "frameworkSlug": null } ], "metrics": [ { "metricRaw": "respondent expectation", "numberRaw": "49%", "numberKind": "percent", "actionTitle": null, "calloutText": "Nearly half of respondents expect the pandemic to destroy traditional, non-digital businesses and those that don't move online aggressively enough.", "numberScale": null, "numberValue": 49, "metricFamily": "survey_sentiment", "numberCurrency": null } ], "tools": [], "frameworks": [], "arcBeats": [], "loops": [ { "to": 20, "from": 7, "name": "Golden Circle", "slug": "11-golden-circle", "bestFor": "Visionary leadership, brand positioning, mission statements", "matchId": "85eb7ea9-3c13-43de-bbbb-13f04a9510d3", "evidence": "The deck uses the golden circle to explain the future of work and its implications.", "position": 0, "objective": "What is the future of work?", "structure": "The Why (Belief) -> The How (Process) -> The What (Result)", "confidence": 0.7, "description": "Invert the typical pitch by starting with why you exist, rather than what you do" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }