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  "documentTitle": "Bridging Customer Experience Gap",
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      "text": "4. The technology and data gap: Only around half (54%) of respondents agree they have the 'technology needed to deliver great customer experiences'. Only 56% describe their data capability as 'excellent' or 'good'.",
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      "text": "5. The design gap: 59% of respondents agree they have 'the front-end design capabilities to produce brilliant customer experiences', a lower proportion (53%) can 'prototype website enhancements'.",
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