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  "documentTitle": "Bridging Customer Experience Gap",
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  "notes": "The chart displays stacked percentages for each capability, totaling the values shown at the end of each bar.",
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      "text": "Encouragingly, most companies are confident they have an adequate CX strategy in place, and that they have fostered the culture within their organisations to allow it to have an impact.",
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      "text": "Figure 4: Ranking of importance of capabilities for being able to deliver a first-class customer experience",
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