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  "documentTitle": "Bridging Customer Experience Gap",
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      "text": "These NPS scores are overshadowed by a 2018 global study by Customer Gauge, which revealed that global NPS averages for these sectors are significantly higher: 62 in healthcare, 54 in retail, 42 in insurance and 37 in banking.",
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      "text": "As can be seen in the tag cloud below (Figure 1), two brands stand out. John Lewis, the never-knowingly undersold multichannel retailer, matched digital-focused behemoth Amazon.",
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      "text": "1 https://customergauge.com/benchmarks-report",
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