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  "documentTitle": "Rise of Agentic AI Report",
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      "text": "This highlights that getting the right human-agent collaboration is crucial to stability.",
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      "text": "The World Economic Forum (WEF) predicts that AI and data processing alone will create 11 million roles and replace nine million by 2030. Robots and automation, meanwhile, are forecast to displace five million more jobs than they create. In a study conducted by Microsoft, nearly half of leaders (46%) report using agents to fully automate workflows or processes. However, functions will advance at different rates and to different extents, depending on the nature of their responsibilities. The CEO of Klarna, a Swedish provider of buy-now, pay-later services, admitted over-relying on AI to cut customer service jobs. Klarna is now bringing back more human employees. This highlights that getting the right human-agent collaboration is crucial to stability. As the human workforce is confronted by the true implications of AI adoption, business leaders, academics, and politicians will need to work together to find a viable solution.",
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      "text": "Source: Capgemini Research Institute, Agentic AI, April 2025, N = 100 executives from strategy and HR functions. Question asked: Please indicate the extent to which you agree with the below statements regarding the potential impact of AI agents on the future of work, on a scale of 1 to 7, where 1= strongly disagree and 7= strongly agree.",
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      "text": "Figure 22. The workforce is concerned about AI agents' impact on jobs",
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