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  "documentTitle": "Business Cost Optimization at Con Edison",
  "authorId": "Bain",
  "authorName": "New York Department of Public Service",
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      "text": "What data sources are available?\n- Interviews with front line supervisors\n- Work order data\n- External benchmarks",
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      "text": "What data could we use to validate / demonstrate this opportunity?\n- External benchmarking\n- Internal comparison across different geographies\n- Internal comparison over time",
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      "text": "Develop hypothesis\nTest with data\nDesign solution and refine through pilot\nImplement and scale",
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      "text": "Exercise: Improve the scheduling and work plan process",
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