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  "documentTitle": "Syracuse University Diagnostic Report",
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      "kind": "callout",
      "text": "Facilities costs have grown due to capital projects; facilities operating costs (e.g., regular maintenance, custodial) are in line with benchmarks.",
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      "text": "Prioritization of capital investments should align to strategic plan and an ongoing planning process for: Enrollment, Class offering, Research, Classroom technology investments.",
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      "text": "Facilities services (e.g., renovation, installation of furniture or technology) should provide units with clear billing statements and a mechanism for providing feedback on service provided.",
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      "text": "Building requirements should be evaluated in light of strategic plan to ensure tradeoff of quality and cost is appropriate given University objectives.",
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      "text": "Class room utilization is below targets, but interviews suggest tight supply of specific classroom types may be a partial cause.",
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      "text": "An assessment of current facilities inventory against demand could help alleviate concerns about cost and, in the case of classrooms, scheduling and utilization.",
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      "text": "Construction costs are perceived as high; SU competitively bids projects but has high standards which result in higher costs. The Diagnostic Employee Survey respondents were generally satisfied with facilities they use; areas of greatest dissatisfaction were: Labs, studios, and non-traditional workspaces, Classrooms, Parking facilities.",
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      "text": "Facilities costs have grown due to capital projects; facilities operating costs (e.g., regular maintenance, custodial) are in line with benchmarks. Syracuse is more exposed than peers to buildings 25-50 years old; capital project backlog will likely grow.",
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      "text": "Facilities operating costs: $76M",
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      "kind": "source-note",
      "text": "Source: Budget and Planning data, Sightlines, Bain Syracuse University Diagnostic Employee Survey, January 2014, N=1,221",
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