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  "documentTitle": "Syracuse University Diagnostic Report",
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      "text": "IT investments should be aligned to strategic plan; Targeted investment in central systems could increase data consistency; Standardized use of central systems would eliminate shadow systems; Increased use of data reporting systems would help inform decisions; Data ownership/access should be evaluated.",
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      "text": "The Diagnostic Employee Survey data suggests IT services are delivered effectively at SU; IT staffing levels are in line with benchmarks; Interviews suggest data collection/reporting needs improvement; Enterprise systems are inconsistently used; Applications are often owned by units; ITS and units have begun to address gaps.",
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      "text": "Source: Syracuse IT data, Budget and Planning data, Gartner",
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