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  "documentTitle": "Syracuse University Diagnostic Report",
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      "text": "Shared services or centers of excellence can increase effectiveness and reduce cost; at the same time there are tradeoffs in terms of autonomy, local responsiveness, and accountability that must be managed. Shared services or centers of excellence should be further investigated in sub-functions that are highly distributed but don't necessarily require an on-site presence or localized knowledge.",
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      "text": "Interviews suggest that there is significant duplication of administrative functions across schools and central departments. Within functions, there are varying levels of capability across schools and colleges. In some cases, lack of central system capabilities or authority leads schools and colleges to develop capabilities independently.",
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      "text": "Source: Syracuse HR data",
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