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  "documentTitle": "2011 China Luxury Market Study",
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      "text": "Prosperity of online media facilitated broadcasting of negative events, especially those related to social tensions such as labour dispute, corruption, quality issues, etc. Showing-off of luxury products often cause unprecedented public discussions and criticisms on social media",
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      "text": "Luxury brands are scrutinized for quality issues, some even got penalized. Increasing complaints on brands' inadequate after-sales service in China, which is often complex and time consuming. Many brands don't have customer service hotline in China.",
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      "text": "Chinese consumers used to assume that luxury brands have superior quality simply because of their big name and high price. However, consumers are becoming more aware of their legal rights in recent years.",
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      "text": "Chinese consumers used to assume that luxury brands have superior quality simply because of their big name and high price. However, consumers are becoming more aware of their legal rights in recent years. — Lawyer, China Consumer Association",
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