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  "documentTitle": "e-Conomy SEA 2021 Roaring 20s: The SEA Digital Decade",
  "authorId": "Bain",
  "authorName": "Google, Temasek, Bain",
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  "notes": "The slide uses a bar chart to show the percentage of users who increased food delivery frequency by country, accompanied by three key takeaways.",
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      "text": "63% of users have said they are likely to switch to another provider, so food delivery services ought to reinforce brand loyalty to compete in this cutthroat race.",
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      "text": "Source: Google-commissioned Kantar SEA e-Conomy Research 2021. QB1a. Vertical usage - pre-COVID comparison / QB2a. Vertical spend - pre-COVID comparison. Base: Pre-pandemic food delivery consumers n=1,174.",
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      "text": "Food deliveries continue to boom. Battleground heats up with new entrants. Incumbents need to double down on loyalty.",
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      "text": "Food delivery remains sizzling hot, with incumbents expanding rapidly and new entrants rushing to join the race",
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