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  "documentTitle": "Global Retail Banking 2022",
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      "text": "CG has observed many times that sustainability is rapidly reshaping competitive advantage, remaking whole industries, and generating new waves of growth. Banks must look for places in new markets where they have unique advantages—including existing customer relationships—and create offerings and build business models to leverage these advantages. Digital tools and technology will be critical to building new businesses and crafting solutions that fulfill customer needs in new ways.",
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      "text": "The good news for retail bank management teams is that the challenges of building sustainable practices into their strategic agenda and operating model should play out against a backdrop of broadly rising revenues over the next several years. We expect global retail and private client revenues to grow at more than 6% a year through the 2021–2026 period. (See Exhibit 8.) Regionally, revenues in Asia-Pacific should rise the fastest, at an estimated 7.8% a year, followed by the Middle East and Africa (7.7%) and Lat-in America (6.9%). North America and Europe will grow more slowly but still at rates of more than 5% a year. While North America generated the biggest share of revenues in 2020, it is in the process of being overtaken by Asia-Pacific.",
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