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  "docSlug": "0798c0fb1aaf0664",
  "documentTitle": "Budgetanalyse af Forsvaret 2017 Materialesamling Del 2",
  "authorId": "BCG",
  "authorName": "BCG",
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  "notes": "The slide highlights structural and cultural issues between business and IT departments.",
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      "kind": "callout",
      "text": "Professional and standardized \"Account Management\" needed to gain efficiency and build trust",
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      "text": "Mistrust: Today we work against each other rather than together; Roles: No clear roles and formal procedures; Slow: No single point-of-contact (POC); SLA: Professional service level agreements incl. unit cost for IT is missing",
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      "text": "1. KAKI has SLAs in place that are signed by the user and KAKI, but there are no transparency for costs included in the SLAs. Source: Project team",
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      "text": "Business – IT interface: Unclear and slow interface",
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      "evidence": "Process in waves (p.112) + decision required on option (p.115) + 200-220 mil. recommended.",
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