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      "text": "Governance and PMO: A clear governance structure includes explicit roles, processes, and decision rights. The value-added PMO provides essential support structure to the organization.",
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      "text": "Enabled leaders: Leaders are accountable for success. Leaders are able to sponsor and manage the change effectively. Alignment of leadership is palpable, visible, and maintained.",
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      "text": "Executional certainty: A portfolio approach to initiative management supports transparency across milestones and outcomes. Rigorous methodologies, tools, and testing of initiatives are required. A forward-looking view provides early awareness of emerging issues.",
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      "text": "Engaged organization: Employees at every level understand the change and are equipped to manage it. Critical stakeholders are deeply engaged. Essential behaviors are reinforced. Accountability is hardwired in line management metrics.",
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      "text": "major change initiative. The bank made serious commitments of time and effort to win over its extended leadership. To launch detailed discussions of the combined organization’s brand values and the behaviors needed to support them, it held four sessions a year for the top 300 managers in its retail and IT operations. At the first session, the CEO himself explicitly laid out the expected behaviors. There was also a full day of interactive training for the top 1,000 managers, distributed among carefully orchestrated workshop groups of 60, to translate behaviors into practical realities. These sessions included development of an individual plan for each manager. Over the next six months, repeated training sessions drove home the big change messages and engaged middle managers in determining what the organization should keep doing, start doing, and stop doing. In the sessions, managers were provided with information, training, and tools that would ensure that messages cascaded down to junior managers and employees.",
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      "text": "Source: BCG industry experience. Note: PMO = program management office.",
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      "text": "EXHIBIT 2 | The Change Delta Helps Organizations Achieve Sustainable Change Through an Integrated Approach",
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