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      "text": "Working on change initiatives across several decades and in an array of industries, BCG has identified the distinct elements that come together to form what we call the Change Delta.",
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      "text": "Central to the success of any transformation is the ability to manage change. What does it take to effectively manage change? What is the right mix of skills, attitudes and behaviors, approaches, and tools?",
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      "text": "The good news is that there is growing recognition of the need for change done right. Many boards have appointed CEOs with that explicit charter, and almost all CEOs recognize the need to take even successful enterprises to new levels of performance. Most CEOs, especially those new to the position, must fundamentally transform their enterprises at some point during their tenure.",
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      "text": "At the same time, senior executives are becoming much more aware of the factors that lead to failure, particularly the lack of clearly defined milestones and objectives and of sufficient commitment by senior management. (See Exhibit 1.)",
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      "text": "Working on change initiatives across several decades and in an array of industries, BCG has identified the distinct elements that come together to form what we call the Change Delta—a set of success factors proven to help organizations achieve sustainable change through an integrated approach.",
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      "text": "Christopher J. Nassetta, president and CEO of Hilton Worldwide, found that out during a tour of Hilton properties soon after he took the reins. “People were practically screaming it from the company’s rooftops from around the world, very consistently, that we need to transform this company,” he said in an interview with BCG.",
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