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      "text": "Inspire through an authentic purpose. Most transformations focus on financial or operational goals, like increasing revenue or improving operating efficiency. Such goals are extremely important—and motivating to the board, investors, and senior management—but they tend to be an underwhelming motivator for the majority of employees.",
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      "text": "Inspire through an authentic purpose, while ensuring clarity in the strategy and transformation agenda.\nEnsure that the best leaders and talent are in key roles, and develop the capabilities of the leadership team and critical talent.\nDevelop the right structure and operating system.\nBuild capabilities—organizational “muscles”—in areas critical for the transformation, including governance, skills, tools (including technology), and processes.\nEmbed change management tools and processes (such as an activist program management office [PMO], roadmaps, and rigor testing) into the organization.\nInstall an HR team that can act as a strategic transformation partner across the many elements required to create the right organizational context.",
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      "text": "Inspire through an authentic purpose. Most transformations focus on financial or operational goals, like increasing revenue or improving operating efficiency. Such goals are extremely important—and motivating to the board, investors, and senior management—but they tend to be an underwhelming motivator for the majority of employees. For people to be energized and fully committed, the transformation must connect to something with a deeper sense of purpose. In the era of always-on transformation, purpose is able to provide a deeper sense of meaning and permanence that transcends any given transformation program. (See the sidebar “Key Lessons in Cultural Change During a Transformation.”)\n\nBrightHouse, an independent division of BCG that helps companies develop a more purpose-driven culture, has found that when organizations can clearly define and communicate their purpose to employees, these employees feel that they are part of something bigger. And when employees believe in the company’s purpose, they are intrinsically motivated to go above and beyond. (See the sidebar “A Retailer Uses Purpose to Inspire Employees and Improve Business Results.”)\n\nOnce a company has formulated and articulated its clear overarching purpose, all subsequent transformations should link directly to that",
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      "text": "ORGANIZING FOR SUSTAINED PERFORMANCE",
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