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      "text": "Capability building can be especially difficult when the target capability resides outside the leadership team's expertise.",
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      "text": "Know what you don't know. Capability building can be especially difficult when the target capability resides outside the leadership team's expertise.",
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      "text": "Balance medium-term capabilities with short-term business pressures. Building capabilities takes time, resources, and energy.",
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      "text": "Even companies that get the first aspects (a clear definition and the ten imperatives) right can fail if they lack the right leadership. Leaders need to guide the overall process, set expectations, model the new target behaviors, and use positive reinforcement to reward progress.",
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      "text": "To help leaders prioritize, we provide the following guidelines.",
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