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  "documentTitle": "Transformation Ebook",
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      "text": "Collectively, these four elements reinforce each other and lead to sustainable changes in behaviors, with the ultimate objective of helping the company create value.",
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      "text": "EXHIBIT 1 | Components of a Capability",
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      "text": "Competencies—the skills, knowledge, and beliefs held by employees\nTools—IT, databases, apps, and related systems\nProcesses—the activities, resources, and responsibilities that govern the way work is divided and done\nGovernance—accountability, KPIs, incentives, and reporting structures",
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      "text": "To address these challenges, companies need to start with a comprehensive definition. As stated previously, a capability is a deeply ingrained ability to do something well in a way that improves business performance. At the core are behaviors: the activities, interactions, and decisions made by a set of individuals in a company who exemplify that capability.",
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      "text": "Source: BCG analysis.",
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