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  "documentTitle": "Loose dogs in Dallas Strategic Recommendations",
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  "authorName": "BCG",
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  "notes": "The slide uses a split-panel layout to contrast positive feedback on operational improvements with negative feedback on leadership gaps.",
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      "text": "Rescues pointed to current transfer coordinator as a strength and a resource that is needed.",
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      "text": "Rescues noticed a recent improvement: quotes regarding live release rates and facility cleanliness.",
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      "text": "Identified a need for stronger leadership at DAS: quotes regarding lack of direction and underfunding.",
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      "text": "Some rescues pointed to the need for better leadership",
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      "kind": "paragraph",
      "text": "Many rescues noted that DAS has improved and has a good transfer coordinator",
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      "text": "DAS is seriously lacking in direction from leadership. ...Who is actually running the facility? No one seems to know the answer.",
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      "kind": "source-note",
      "text": "Question: Do you have anything else you would like to say about your satisfaction with Dallas Animal Services (n=54) Source: Rescue and Animal Organization Survey (n=72), BCG analysis",
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      "text": "Many rescue orgs. have seen improvement in DAS but still want more leadership",
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      "name": "Voice Of Customer",
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