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  "documentTitle": "Loose dogs in Dallas Strategic Recommendations",
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  "authorName": "BCG",
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  "notes": "The slide uses a central photo of an ASO in a vehicle to anchor multiple callout boxes containing user feedback.",
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      "kind": "callout",
      "text": "My computer always disconnects from the internet so I have to stop, restart the computer, and wait to connect",
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      "kind": "callout",
      "text": "The requests are not always prioritized correctly so I have to read the fine print of each request to determine if I should see to it immediately",
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      "kind": "callout",
      "text": "311 doesn't patch through any photos taken so I have no idea what the dog looks like",
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      "text": "I have to manually write down each request even though they are in the Chameleon system",
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      "kind": "callout",
      "text": "It seems like 30% of calls don't have a proper address, an updated contact number, or an animal to respond to",
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      "text": "Chameleon doesn't map my route for me so I have to always look at a mapsco or my phone to figure out the fastest route",
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      "kind": "callout",
      "text": "The quotes highlight systemic failures including poor data quality, manual documentation requirements, lack of routing integration, and technical instability that hinder field productivity.",
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      "kind": "disclaimer",
      "text": "Source: Interviews with DAS ASOs and BCG analysis",
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      "text": "ASOs cite inefficient dispatch as time consuming",
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