{
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  "documentTitle": "Loose dogs in Dallas Strategic Recommendations",
  "authorId": "BCG",
  "authorName": "BCG",
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  "notes": "The slide uses a process flow to illustrate the triage mechanism for animal control requests.",
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      "kind": "diagram",
      "text": "Process flow from 311 channels to dispatch/DAS",
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      "kind": "paragraph",
      "text": "311 dispatcher + ASO officer: Respond to request in person and in order of priorities; Might issue a citation, capture an animal, or perform outreach",
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      "kind": "paragraph",
      "text": "DAS: Track data to identify areas for sweeps and targeted initiatives; Send letters to addresses of requests that outline animal ordinances and animal-related resources",
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      "text": "Source: 311 interviews, DAS ride-a-longs, DAS interviews, BCG analysis",
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      "kind": "title",
      "text": "311 animal requests made through three channels, but only urgent requests received via phone are dispatched to ASOs",
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      "evidence": "311 animal requests made through three channels, but only urgent requests received via phone are dispatched to ASOs",
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  "loops": [
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      "name": "Funnel Analysis",
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      "evidence": "311→dispatch→ASO→citation→response funnel; '60% dispatched', '44% non-response'",
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      "objective": "Walk the enforcement funnel from 311 calls to citation response",
      "structure": "Top of Funnel -> Stage 1 Conversion -> Stage 2 Conversion -> Bottom of Funnel -> The Leak",
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      "description": "Show progressive filtering through stages to identify where drop-off occurs"
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