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      "text": "1: Range is 6/1/2015-5/31/2016; Note: TTM is trailing twelve months. Applied Volumes for the calls that had outcomes (~44k) to all calls; Source: 311 interview, Animal Service Request Types matrix from 311 prepared on 6/20/2016, and \"Follow-up to Dallas Animal Services Update\" to Quality of Life Committee on 5/6/2016, BCG analysis",
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