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  "documentTitle": "Reshaping NYCHA support functions",
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      "text": "Historically, NYCHA's IT department has served as an order taker, fulfilling requests from the business for technological changes with limited communication.",
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      "text": "Improve capabilities and right-size IT organization – reduce obsolete skill sets and focus on developing capabilities required to maintain new technologies, including capabilities required to \"jumpstart\" new investment program",
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      "text": "Improve IT governance mechanisms – implement a set of processes and governance bodies that include both business and IT stakeholders to make coordinated decisions about how IT should be used to get the most business or mission value from IT spending",
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      "text": "Overall, NYCHA has invested in many powerful technological tools which are not yet meeting all of the users' needs. Challenges with the implementation of NICE II and the integration of existing systems continue to create issues for the authority.",
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      "text": "\"Order-taker\" model with transactional business area relationships. Historically, NYCHA's IT department has served as an order taker, fulfilling requests from the business for technological changes with limited communication.",
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      "text": "Finally, NYCHA does not have a robust governance process in place to manage the IT investments required to enable efficiency gains including a well-defined and agreed-upon blueprint for NYCHA's application landscape",
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