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  "documentTitle": "Reshaping NYCHA support functions",
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      "text": "The project team also identified significant room for improvement in the organizational design, with CPD, GSD, and SCO operating largely as separate silos. The common capabilities, processes, and responsibilities used in services and materials implied an opportunity to drive down costs and improve efficiency by integrating procurement into a central procurement organization. Personnel capabilities also varied, particularly in the purchase order processing, with a sizeable productivity gap between the highest- and lowest-performing workers.",
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      "text": "Significant improvement opportunities were also identified in NYCHA's procurement processes. In particular, NYCHA's RFP process was time-consuming, taking up to 20 months. It required heavy FTE involvement and a high number of iterations. Inefficient process steps and a lack of parallel processing also presented opportunities for process improvements.",
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      "text": "While the purchase order requisition system represented an effective means of order processing, sourcing technology is largely transaction-focused and does not easily accommodate large-scale sourcing events",
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