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  "docSlug": "bc9c22881d997435",
  "documentTitle": "Reshaping NYCHA support functions",
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  "authorName": "BCG",
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  "notes": "ATAD likely refers to a specific project or initiative acronym. The slide uses a two-row table structure to contrast future state objectives with current implementation steps.",
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      "kind": "list",
      "text": "NYCHA has begun implementation of the changes... 18 FTE savings have been achieved... Total headcount reduction of 33 FTEs is planned by June 30, 2013; NYCHA to implement performance management... Starting in 2013... develop and implement online capability",
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      "kind": "list",
      "text": "Much more efficient ($7M annual savings) eligibility function; Faster cycle time to process applicants (from up to 12 months to target of 60 days); Highly-innovative, fully-functional online capability; Target 63% of interviewees renting a unit",
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      "text": "annual savings: $7M",
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      "text": "Future state: Short cycle time, more efficient processes. Path forward: NYCHA has begun implementation of the changes...",
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      "text": "ATAD (II/II)",
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  "loops": [
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      "name": "Before After",
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      "evidence": "Each function has (I/II) diagnosis ('current pain') and (II/II) implementation ('proposed model').",
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      "objective": "Run each support function through diagnostic-then-target-state pattern",
      "structure": "The Old Way (Pain) -> The Moment of Change -> The New Way (Glory) -> The Measurable Delta",
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