{
  "docId": "019dd923-5ca1-7489-b634-bc8e3e952c51",
  "docSlug": "bc9c22881d997435",
  "documentTitle": "Reshaping NYCHA support functions",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.401,
  "pageNumber": 76,
  "pageCount": 112,
  "prevPage": 75,
  "nextPage": 77,
  "slideType": "diagnosis",
  "function": "diagnose",
  "density": "overcrowded",
  "nDataPoints": 1,
  "notes": "The slide uses a two-row layout to contrast the current state (Overview) with the future state (Team Recommendations).",
  "elementsJson": [
    "paragraph",
    "bullet_list"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b634-bc8e3e952c51/76",
  "deckHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51#slide-76",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "NYCHA's Section 8 program was experiencing significant operational challenges from the recent NICE implementation, exposing the agency to a variety of regulatory, legal and public relations risks.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c2-cde89290d1c4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.68,
        "x": 0.27,
        "y": 0.58
      },
      "kind": "list",
      "text": "Risk Mitigation; Process Re-design; Terminations; Online portal ($8-10M savings); Fraud reduction; Rent reasonableness.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "6ba67e55-80e1-4b53-950e-436219dc7de8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "HAP savings: $8-10M",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c2-d0f1e76f91b7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.22,
        "x": 0.04,
        "y": 0.35
      },
      "kind": "other",
      "text": "Overview",
      "attrs": null,
      "subkind": "unclassified",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2a8c2959-c294-4256-80e7-211e7a1a1f1d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.22,
        "x": 0.04,
        "y": 0.75
      },
      "kind": "other",
      "text": "Team Recommendations",
      "attrs": null,
      "subkind": "unclassified",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3c3e5b45-1092-4cc0-bdc0-0d6d58ccc862",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.68,
        "x": 0.27,
        "y": 0.47
      },
      "kind": "paragraph",
      "text": "Finally, need more proactive effort to control HAP expenditures by better aligning rents to market levels and combating fraud (primarily under-reporting of household income).",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1e3a7ba8-f93a-4a34-90b6-affc04697c8a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.68,
        "x": 0.27,
        "y": 0.17
      },
      "kind": "paragraph",
      "text": "Compliance-driven, error-prone model. NYCHA's Section 8 program was experiencing significant operational challenges from the recent NICE implementation, exposing the agency to a variety of regulatory, legal and public relations risks.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4f0de899-f187-4ef0-b05a-fcd16b313b96",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.68,
        "x": 0.27,
        "y": 0.33
      },
      "kind": "paragraph",
      "text": "Besides the short-term challenges from the implementation, the Section 8 program has a lot of inefficient processes that were never re-designed during the implementation. As a result, many of the inefficiencies were simply automated.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "db4ce00c-a9a8-466f-97bc-d4652847f97e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.25,
        "x": 0.04,
        "y": 0.08
      },
      "kind": "title",
      "text": "Section 8 (I/II)",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a1c7b8fb-d385-4cb5-a0cd-cb26402d67ef",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "HAP savings",
      "numberRaw": "$8-10M",
      "numberKind": "money",
      "actionTitle": null,
      "calloutText": "NYCHA's Section 8 program was experiencing significant operational challenges from the recent NICE implementation, exposing the agency to a variety of regulatory, legal and public relations risks.",
      "numberScale": null,
      "numberValue": 8,
      "metricFamily": "cost_savings",
      "numberCurrency": "$"
    }
  ],
  "tools": [
    {
      "name": "Loss Aversion",
      "slug": "loss-aversion",
      "agent": "Storyteller",
      "layer": "block",
      "matchId": "019dd95a-1474-7621-ae4d-8ee22e3a2986",
      "evidence": "Callout frames stakes as exposure to risks.",
      "confidence": 70
    },
    {
      "name": "Problem Statement Canvas",
      "slug": "problem-statement-canvas",
      "agent": "Architect",
      "layer": "block",
      "matchId": "019dd95a-1474-7621-ae4d-8804479d0acf",
      "evidence": "Slide labelled 'Section 8 (I/II)' lays out problem with regulatory/legal/PR risks.",
      "confidence": 78
    },
    {
      "name": "Problem Statement Canvas",
      "slug": "problem-statement-canvas",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "43d16d46-3db2-4bbb-8b9b-cb457101abde",
      "evidence": "Compliance-driven, error-prone model",
      "confidence": 0.6
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [
    {
      "to": 93,
      "from": 71,
      "name": "Before After",
      "slug": "21-before-after",
      "bestFor": "Product demos, process improvements, ROI justification",
      "matchId": "019dd95a-088b-72c8-b7e7-1920f0844597",
      "evidence": "Each function has (I/II) diagnosis ('current pain') and (II/II) implementation ('proposed model').",
      "position": 13,
      "objective": "Run each support function through diagnostic-then-target-state pattern",
      "structure": "The Old Way (Pain) -> The Moment of Change -> The New Way (Glory) -> The Measurable Delta",
      "confidence": 88,
      "description": "Show the dramatic contrast between the old way and the new way through side-by-side comparison"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}