{
  "docId": "019dd923-5ca1-7489-b634-bc8e3e952c51",
  "docSlug": "bc9c22881d997435",
  "documentTitle": "Reshaping NYCHA support functions",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.401,
  "pageNumber": 75,
  "pageCount": 112,
  "prevPage": 74,
  "nextPage": 76,
  "slideType": "diagnosis",
  "function": "diagnose",
  "density": "overcrowded",
  "nDataPoints": 7,
  "notes": "Slide outlines the current state, recommendations, future state, and path forward for NYCHA's community programs.",
  "elementsJson": [
    "comparison_table"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b634-bc8e3e952c51/75",
  "deckHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51#slide-75",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "NYCHA is not operating these centers efficiently (e.g., 37% overhead cost vs. 15% overhead cost at best-in-class organizations).",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c2-e7c98023015e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.72,
        "x": 0.24,
        "y": 0.83
      },
      "kind": "list",
      "text": "Commence stakeholder discussions... Develop overall strategic framework... Move forward / build on launch of 4 separate initiatives...",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2b3a341b-12ce-4ada-bf77-ed21c96186f6",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.72,
        "x": 0.24,
        "y": 0.71
      },
      "kind": "list",
      "text": "New operating model whereby best-in-class partners provide social services and NYCHA acts as orchestrator, landlord, and data provider / aggregator. Substantially smaller outlay for social services provision.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "eed05739-3f46-4783-9627-81001e5b2701",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.18,
        "w": 0.72,
        "x": 0.24,
        "y": 0.45
      },
      "kind": "list",
      "text": "Program portfolio baselining... Establish strategic framework and operating model... Preliminary estimate is that up to $5M can be saved by operating centers more efficiently; up to $45M if other agencies agree to assume operations and costs.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f1256b9c-d3e9-468d-92a9-2f7133e63060",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "overhead cost: 37%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c2-e8129c92d463",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.18,
        "w": 0.72,
        "x": 0.24,
        "y": 0.18
      },
      "kind": "paragraph",
      "text": "NYCHA's CP&D unit provides a range of services, including operating 108 community centers... NYCHA is not operating these centers efficiently (e.g., 37% overhead cost vs. 15% overhead cost at best-in-class organizations).",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "40d67232-d240-4ee8-a74d-335d3079a67d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.75,
        "w": 0.94,
        "x": 0.03,
        "y": 0.165
      },
      "kind": "table",
      "text": "Overview, Team Recommendations, Future state, Path forward",
      "attrs": null,
      "subkind": "data",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7a91c5f7-b31b-4867-8d00-89234003da25",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.45,
        "x": 0.04,
        "y": 0.08
      },
      "kind": "title",
      "text": "Community Programs & Development",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "45ad04cd-6c81-4d34-a965-d124757b6c4a",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "overhead cost",
      "numberRaw": "37%",
      "numberKind": "percent",
      "actionTitle": null,
      "calloutText": "NYCHA is not operating these centers efficiently (e.g., 37% overhead cost vs. 15% overhead cost at best-in-class organizations).",
      "numberScale": null,
      "numberValue": 37,
      "metricFamily": "cost_savings",
      "numberCurrency": null
    }
  ],
  "tools": [
    {
      "name": "AIDA Model",
      "slug": "aida-model",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "cb73e3f1-e3c6-41d2-a1ee-d05857dc4a92",
      "evidence": "Preliminary estimate is that up to $5M can be saved by operating centers more efficiently",
      "confidence": 0.6
    },
    {
      "name": "Annotation",
      "slug": "annotation",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019dd95a-1474-7621-ae4d-84dc83142a05",
      "evidence": "Callout: '37% overhead vs. 15% at best-in-class organizations'.",
      "confidence": 80
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [
    {
      "to": 93,
      "from": 71,
      "name": "Before After",
      "slug": "21-before-after",
      "bestFor": "Product demos, process improvements, ROI justification",
      "matchId": "019dd95a-088b-72c8-b7e7-1920f0844597",
      "evidence": "Each function has (I/II) diagnosis ('current pain') and (II/II) implementation ('proposed model').",
      "position": 13,
      "objective": "Run each support function through diagnostic-then-target-state pattern",
      "structure": "The Old Way (Pain) -> The Moment of Change -> The New Way (Glory) -> The Measurable Delta",
      "confidence": 88,
      "description": "Show the dramatic contrast between the old way and the new way through side-by-side comparison"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}