{
  "docId": "019dd923-5ca1-7489-b634-bc8e3e952c51",
  "docSlug": "bc9c22881d997435",
  "documentTitle": "Reshaping NYCHA support functions",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.401,
  "pageNumber": 72,
  "pageCount": 112,
  "prevPage": 71,
  "nextPage": 73,
  "slideType": "roadmap",
  "function": "plan_implementation",
  "density": "dense",
  "nDataPoints": 1,
  "notes": "The slide uses a two-row layout to contrast the target state with the implementation steps.",
  "elementsJson": [
    "bullet_list"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b634-bc8e3e952c51/72",
  "deckHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51#slide-72",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "NYCHA to achieve a leaner, property-centric operating model, with regional oversight and no shadow functions at the borough level.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c1-4e57ccc41689",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.72,
        "x": 0.24,
        "y": 0.22
      },
      "kind": "list",
      "text": "Future state: Leaner, property-centric model employing PMCO best practices and structures; NYCHA to achieve a leaner, property-centric operating model; Scale benefits for manual processes; ~$4M in cost savings; Property-level ownership.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "62fd4b7b-709f-44b5-8ba1-97e5e9f632af",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.72,
        "x": 0.24,
        "y": 0.53
      },
      "kind": "list",
      "text": "Path forward: NYCHA to build upon initial centralization; Train and strengthen capabilities of property managers; Property management companies to manage small set of properties; Track performance in Q3 2012; Roll out best practices.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "be3be392-80e8-44b9-b52c-7fa69aa11d0c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "cost savings: $4M",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-acbb-7389-93c1-53609e36ae3a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.15,
        "x": 0.05,
        "y": 0.66
      },
      "kind": "paragraph",
      "text": "Path forward",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "939b6ddf-18f3-4ec2-8d05-89dfe5bd3784",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.15,
        "x": 0.05,
        "y": 0.35
      },
      "kind": "paragraph",
      "text": "Future state",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "aa0172fa-a003-426d-b562-8fd3b34ef388",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.45,
        "x": 0.047,
        "y": 0.085
      },
      "kind": "title",
      "text": "Operations – Property Management (II/II)",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "436c3a7d-b056-4132-9b16-9125f6a02a86",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "cost savings",
      "numberRaw": "$4M",
      "numberKind": "money",
      "actionTitle": null,
      "calloutText": "NYCHA to achieve a leaner, property-centric operating model, with regional oversight and no shadow functions at the borough level.",
      "numberScale": "m",
      "numberValue": 4,
      "metricFamily": "cost_savings",
      "numberCurrency": "$"
    }
  ],
  "tools": [
    {
      "name": "Action Titles",
      "slug": "action-titles",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "019dd95a-1474-7621-ae4d-7c8db10285e3",
      "evidence": "Title states the future state: 'leaner, property-centric operating model'.",
      "confidence": 85
    },
    {
      "name": "Before-After-Bridge",
      "slug": "before-after-bridge",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "033e8955-252b-4309-b98b-09116b91e63a",
      "evidence": "Future state: Leaner, property-centric model employing PMCO best practices and structures",
      "confidence": 0.8
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [
    {
      "to": 93,
      "from": 71,
      "name": "Before After",
      "slug": "21-before-after",
      "bestFor": "Product demos, process improvements, ROI justification",
      "matchId": "019dd95a-088b-72c8-b7e7-1920f0844597",
      "evidence": "Each function has (I/II) diagnosis ('current pain') and (II/II) implementation ('proposed model').",
      "position": 13,
      "objective": "Run each support function through diagnostic-then-target-state pattern",
      "structure": "The Old Way (Pain) -> The Moment of Change -> The New Way (Glory) -> The Measurable Delta",
      "confidence": 88,
      "description": "Show the dramatic contrast between the old way and the new way through side-by-side comparison"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}