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  "documentTitle": "Reshaping NYCHA support functions",
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      "text": "Strengthen the frontline (...by becoming an \"efficient, high-productivity organization\")",
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      "text": "Evolve the model for public housing and rental assistance in New York City to make it financially, socially, and environmentally sustainable\nProvide or enable better access to decent, safe, and affordable housing for current customers\nIncrease the number of New Yorkers served by NYCHA\nSupport positive outcomes for NYCHA residents and communities\nTransform into a high-performing organization that excels at customer service",
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      "text": "1. Preserve the public and affordable housing asset\n2. Develop new mixed-use, mixed-income housing and resources\n3. Ensure financial stability\n4. Expedite maintenance and repairs\n5. Strengthen the frontline (...by becoming an \"efficient, high-productivity organization\")\n6. Improve safety and security\n7. Optimize apartment usage and ensure rental equity\n8. Connect residents, communities to critical services\n9. Excel in customer service\n10. Create a high-performing NYCHA",
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      "text": "Source: Plan NYCHA\nNYCHA Key Findings and Recommendations_15Aug2012_vFinal.pptx",
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