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  "documentTitle": "Reshaping NYCHA support functions",
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  "authorName": "BCG",
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      "text": "Note: FTE Investments are already calculated into the prior cost savings calculation, and are thus \"net\" of FTE investments. 1. Assumes PeopleSoft implementation with DoITT. Note: All are high-level estimates and require refinement and validation through business requirement gathering. Upfront cost estimates do not include training, technical documentation, facilities, transactional support and 5-year capital support and maintenance expenses",
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      "text": "Table showing Personnel (New Employees, Cost) and IT Systems (System Improvement, One-time Cost, Ongoing Support, Annual Benefit) by department.",
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