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  "documentTitle": "Reshaping NYCHA support functions",
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      "text": "Our primary objective was to help NYCHA \"do more with less\" by enhancing the efficiency and effectiveness of these support functions in order to redirect resources to field operation activities",
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      "text": "Aging housing stock, increasing maintenance demands, growing capital investment needs\nDeclining funding and an unclear outlook on future funding\nIncreasing public pressure to provide more services with fewer resources",
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      "text": "\"Perform a comprehensive current state assessment of NYCHA's central services and borough office support functions\"\n\"Develop and recommend improvements based on its assessment with the goal of improving and enhancing the efficiency and effectiveness of NYCHA's current business model, while leveraging best practices of organizations such as leading public housing authorities, property management companies, and best-in-class private sector companies\"\n\"Provide strategic, tactical, and technical support to NYCHA in implementing its comprehensive business transformation plan\"",
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      "text": "Source: BCG–NYCHA Proposal (Submitted Mar 2011); BCG–NYCHA Contract (Mar 2011)",
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