{
  "docId": "019dd923-5ca1-7489-b634-bc8e3e952c51",
  "docSlug": "bc9c22881d997435",
  "documentTitle": "Reshaping NYCHA support functions",
  "authorId": "BCG",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.401,
  "pageNumber": 24,
  "pageCount": 112,
  "prevPage": 23,
  "nextPage": 25,
  "slideType": "executive_summary",
  "function": "summarize",
  "density": "dense",
  "nDataPoints": 0,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "paragraph",
    "bullet_list",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b634-bc8e3e952c51/24",
  "deckHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b634-bc8e3e952c51#slide-24",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Other PHA's have addressed similar issues by transforming their enterprise operating model to reflect best practices from private property management firms (PMCOs) and more progressive PHA's, enabling them to operate at a lower cost and with greater effectiveness",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-9f62-7003-b130-011a2582cd56",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.89,
        "x": 0.07,
        "y": 0.28
      },
      "kind": "list",
      "text": "Shifting more responsibility for property management from central offices to property-level\nFocusing on core activities, outsourcing non-core activities\nLeveraging spend volumes and centralizing where appropriate (e.g. procurement)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "6fe1816e-4b1a-4b76-a14c-0587eb43386a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.38,
        "w": 0.89,
        "x": 0.07,
        "y": 0.51
      },
      "kind": "list",
      "text": "Property management model – move to leaner, property centric model deploying PMCO best practices, with increased outsourcing\nCommunity Operations – move from direct provider to orchestrator of core services supportive of improved property management\nCapital Projects – introduce proactive integrated asset management model with operations\nProcurement – move to centralized, strategic sourcing that leverages spend; tracking and accountability with minimal inventory\nSection 8/ATAD – move to participant led, self service models for tenants and landlords\nSupport functions (i.e. HR, Finance, IT, FGSS) – move to Business partner model, focused on strategic support, outsourcing non-core activities; eliminate shadow functions and redundancies in boroughs and center\nSection 8 – move to participant led, self-service model",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "fbc8e3fb-3f71-4596-90fb-7168284b026b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.92,
        "x": 0.04,
        "y": 0.44
      },
      "kind": "paragraph",
      "text": "The team recommended changes to NYCHA's enterprise operating model to enable more consistency with best practices and to reduce the cost and improve overall effectiveness, e.g.,",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1b9296f5-70a0-4f0f-bd07-a4d2fe79df01",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.92,
        "x": 0.04,
        "y": 0.19
      },
      "kind": "paragraph",
      "text": "Other PHA's have addressed similar issues by transforming their enterprise operating model to reflect best practices from private property management firms (PMCOs) and more progressive PHA's, enabling them to operate at a lower cost and with greater effectiveness, e.g.,",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f3a53abe-e456-4c1f-aa3d-7a982839c5a7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.92,
        "x": 0.04,
        "y": 0.04
      },
      "kind": "title",
      "text": "Executive summary – Key findings and recommendations (II/IV)",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "65e2af4c-01ee-4111-b94e-77f204fb53c1",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Pyramid Principle",
      "slug": "pyramid-principle",
      "agent": "Architect",
      "layer": "block",
      "matchId": "019dd95a-1474-7621-ae4c-cb4c3b400c2b",
      "evidence": "Exec summary 'Key findings and recommendations II/IV' — answer-first structure.",
      "confidence": 88
    },
    {
      "name": "Deploy / Reshape / Invent (BCG)",
      "slug": "bcg-deploy-reshape-invent",
      "agent": null,
      "layer": "slide",
      "matchId": "e8da60d0-5add-4c1e-b581-ce8204b80108",
      "evidence": "The slide mentions 'transforming their enterprise operating model to reflect best practices from private property management firms (PMCOs) and more progressive PHA's', which aligns with the BCG's Deploy / Reshape / Invent framework.",
      "confidence": 0.7
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 39,
      "from": 24,
      "beatId": "019dd95a-0702-74a3-87df-e924a2c3eaaf",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": "consultants-gambit-solution-approach",
      "evidence": "Exec summary recommendations + key changes by function + initiatives lists.",
      "position": 3,
      "confidence": 95,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [
    {
      "to": 26,
      "from": 23,
      "name": "Iceberg",
      "slug": "10-iceberg",
      "bestFor": "Consulting, complex problem solving, organizational change",
      "matchId": "019dd95a-088b-72c8-b7e6-f7b438bb56cd",
      "evidence": "p23 mutually reinforcing $16B challenges -> p24-26 four-part recommendation summary.",
      "position": 4,
      "objective": "Summarize symptom challenges, root structural causes, and recommended response",
      "structure": "The Symptom (Visible) -> The System (Hidden) -> The Root Cause",
      "confidence": 78,
      "description": "Reveal that the visible problem is merely a symptom of a deeper root cause"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}