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  "notes": "The chart illustrates a bridge from 2009 volume to 2020 volume, highlighting specific growth and decline drivers.",
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      "text": "1. Online channel includes paid search, website search and banners. Mail Rebound marked low confidence due to uncertainty in recovery time and not uncertainty in magnitude of recovery. Source: BCG analysis, customer interviews, USPS RPW reports 2009, USPS Household Diary Survey 2008",
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