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  "documentTitle": "True-Luxury Global Consumer Insights 7th Edition",
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  "notes": "Uses a timeline-based comparison framework to contrast past and future states.",
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      "text": "Digital clienteling will become as relevant as physical (46% preference vs. 49% for physical).",
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      "text": "Online penetration: 20%",
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      "text": "Note: 1. ROPO: Research Online, Purchase Offline. Source: BCG Analysis & Knowledge",
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      "text": "THE OLD MODEL DOES NOT WORK ANYMORE, AS CLIENTS WISH TO REPLICATE ONLINE THE OFFLINE RELATIONSHIP THEY HAVE WITH BRANDS",
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