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  "documentTitle": "2023 Post Parcel industry trends",
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      "text": "01 Zero-Based Operations: Take a carte blanche approach to operations and network, Multi-wave / local delivery, Complete network redesign, Automation and robotics, Data and forecasting",
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      "text": "02 Zero-Based Retail: Unless bound by regulations, consider a zero-based approach; no more corporate stores but greater coverage, Omni-channel experience, Plus one franchising, Partnerships, Local business support",
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