{
  "docId": "019dd923-5ca1-7489-b633-bc0f4a0a3ef5",
  "docSlug": "75154b823290a109",
  "documentTitle": "2021 P&C Underwriting Survey",
  "authorId": "Accenture",
  "authorName": "Accenture",
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  "notes": "The slide uses a grid layout to categorize concerns into five thematic areas.",
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      "kind": "list",
      "text": "Impact of technology/AI on jobs, Inefficient systems and workload, Role of the underwriter, Talent gap and training, Climate change and regulation",
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      "kind": "quote",
      "text": "\"Somewhat concerned that automation will replace underwriters, or at least reduce opportunities for people with our skill set.\"",
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      "kind": "title",
      "text": "WHAT ARE UNDERWRITERS MOST CONCERNED ABOUT?",
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      "text": "QUOTES",
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      "evidence": "Verbatim concern quotes use specific worker language.",
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      "evidence": "Quotes about job replacement and workload tap into fears.",
      "confidence": 70
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      "arcName": "The Onion",
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      "arcName": "The Triple Take",
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      "name": "Voice Of Customer",
      "slug": "51-voice-of-customer",
      "bestFor": "Product strategy, customer experience, market research",
      "matchId": "019de0ed-a801-7798-809e-3019ac628e5d",
      "evidence": "p.57-58 organize verbatim quotes into 4 thematic quadrants of excitement/concern.",
      "position": 8,
      "objective": "Synthesize verbatim underwriter quotes into themes",
      "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response",
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