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  "documentTitle": "2021 P&C Underwriting Survey",
  "authorId": "Accenture",
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      "text": "While performance improvements have occurred via technology adoption, it does appear to come at the expense of training and retaining underwriting talent.",
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      "text": "P&C underwriters feel underwriting has overall improved over the last 5-10 years, but there are still gaps. New platforms, automation tools, and predictive models have had the most positive impact. Offshoring has had a negative impact. The use of offshoring is identified as something that has had somewhat of a negative impact with 25% of P&C underwriters considering that the use of offshoring for underwriting operations has impacted them negatively. Talent management is seen as deficient. All the aspects related to talent management have worsened compared to the 2013 survey in terms of the percentage of underwriters that rate their organizations’ talent management performance as ‘superior’. Training, recruiting and retention planning had some of the biggest drops. While performance improvements have occurred via technology adoption, it does appear to come at the expense of training and retaining underwriting talent.",
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