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  "documentTitle": "2021 P&C Underwriting Survey",
  "authorId": "Accenture",
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      "text": "However, the percentage of underwriters who express that technology has increased their workload is at a historical minimum compared to previous surveys, down 28 percentage points vs. the 2013 survey, to 26%",
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      "text": "Technology maturity: Most matured tech is seen around agent portals and tools. Technology for data and analytics (except geo-coding) is seen as less matured. Collaboration and systems/workflow tools have mixed maturity levels. Incipient use of AI/ML across, especially for cross-sell, NLP, and data cleansing. Some uses for enablement of underwriters' core functions",
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      "text": "Overall positive impact of technology: The use of technology is seen as having had a positive impact on quoting and selling, evaluating risk and pricing, and servicing accounts. But has had reduced impact on the automation/elimination of non-core and administration tasks.",
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      "text": "Technology still considered ineffective in reducing underwriters' workload: 64% say their workload has increased (26%) or had no change (38%). Inefficient systems and the lack of integration of data and with other systems requiring manual work are seen top reasons for this. However, the percentage of underwriters who express that technology has increased their workload is at a historical minimum compared to previous surveys, down 28 percentage points vs. the 2013 survey, to 26%",
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